Development/Design Experience

Telefónica O2 UK

July 2008-September 2013- Solution Designer, Business IT Domain.

  • Lead designer on Business customer changes: RPI price increases, paperfree billing, etc
  • Part of design team for Joined Up Communications – flagship project to provide online sales and service to business customers
  • Integration lead between, in-house systems such as billing, and external systems such as Openreach
  • Integration lead on billing systems decomissioning.
  • Lead designer on Mobile Device Management

June 2006-July 2008 – Reporting Development Manager, Operations.

  • Automated reporting, allowing the team to provide additional service
  • Developed reporting methods and performance indicators for online services
  • Defined metrics and methods for reporting on new consumer broadband service

July 2004-June 2006 – Lead Reporting Analyst, Operations.

  • Developed a way to send network performance reports via SMS
  • Responsible for developing, delivering and refining directorate-level dashboards
  • Supported migration of internal support ticket & asset registration system


Racal Defence Electronics

June 1999-September 2000 – Undergraduate Software Engineer

  • University sandwich year.
  • Developed internal diagnostics tool for Seaking AEW Mk7 radar & mission system. Ultimately licensed to UK MoD as first-line tool.
  • Managed project library, including version control and approval coordination.